Shipping policy

Shipping & Production

Every Evil Engineering product is made to order in our workshop. Nothing on this site is pulled from a shelf — each piece is queued, printed in heated industrial chambers, post-processed (annealing, vapor smoothing, hand-finishing as the design requires), and inspected before it ships.

Production lead time: 10–15 business days from the date your order is placed. Larger or more complex pieces (Ultimate-tier paddles, multi-material hammers, custom work) may take longer, and we'll always reach out directly if a build will exceed this window.

Shipping time is in addition to production time and varies by destination.

• United States: Typically 2–5 business days via USPS Priority or UPS Ground after dispatch.
• Canada: 5–10 business days.
• UK / EU / Australia / Asia-Pacific: 7–21 business days depending on customs.

Tracking is provided by email as soon as your order ships. If your package hasn't moved within 5 business days of dispatch, email us at contact@evilengineering.com and we'll chase it down.

Customs, duties, and import taxes for international orders are the responsibility of the recipient and are not included in shipping charges.

Lost, stolen, or damaged packages: Email us with your order number and a photo (if damage). We replace items lost in transit and rebuild any piece that arrives broken.

Production updates: If your order will be delayed beyond our quoted window, we will email you proactively. We'd rather over-communicate than leave you wondering.